Before you pay annually

Refund & cancellation policies

Which cold email tools refund, and which don't. Quoted from each vendor's own terms.

Tool	Window	Policy	Checked	Source
Instantly	None	No refunds. All fees non-refundable incl. prorated, credits, add-ons. Cancel in-app only; takes effect end of billing period. CRM/Inbox Placement add-ons end immediately with prorated account credit.	2026-10-16	link
Smartlead	7 days (new), 3 days (renewal)	7-day full refund for new subscriptions; renewal refund within 3 days if unused + valid reason; add-ons non-refundable. Note: T&Cs separately say fees are non-refundable 'except where expressly stated'.	2026-10-16	link
Apollo	Free plan + trial	Cancel anytime; cancellation effective end of plan term. Downgrades immediate, no refunds for unused time. Annual can't be downgraded mid-cycle.	2026-10-16	link
Clay	14-day trial	Fees non-refundable except as set out in the Agreement; auto-renews; cancel by email or in-app. Downtime >6h earns 5% service credits (no cash).	2026-10-16	link
Lemlist	14-day trial	Terminate anytime; no refund of unused month/year already begun, not even prorated.	2026-10-16	link
Reply.io	14-day trial	Not found on an official page. Search summary suggested fees non-refundable but the page fetched (replyio.com) did not state it. (unverified)	2026-10-16	link
Saleshandy	10 days (new), 5 days (renewal)	10-day refund for new purchases (pro-rata if used; transaction fees non-refundable); renewal refund within 5 days if unused; Lead Finder, inbox tests, verification, mailbox infra non-refundable. Pause 1-6 months allowed.	2026-10-16	link
Woodpecker	14 days or 100 emails	Third-party source says cancel anytime, no refunds once a period is billed. Not confirmed on Woodpecker's own terms. (unverified)	2026-10-16	link

Price changes, before your renewal.